Privacy policy
GUNSTAR LABS PRIVACY POLICY
Your privacy is important to us, and we take our responsibility of caring for it seriously. We respect your privacy rights and are committed to protecting the personal information that is collected about you. This Privacy Policy describes what information Gunstar Labs collects and how we use, disclose, transfer, and store it. If you do not want Gunstar Metaverse to collect, store, use or share your information in the ways described in this Privacy Policy, you may not be able to play our games or use our services.
Gunstar Labs, including its subsidiary companies, collects, stores, and uses your information as a data controller in connection with, and in order to provide and develop, Gunstar’s games, mobile applications, services and websites (together referred to as the “Services”) in accordance with this privacy policy (“Privacy Policy”).
All of our Services, whether used on mobile devices, PCs or other platforms, are governed by this Privacy Policy.
By using the Services, you hereby consent to this Privacy Policy.
This Privacy Policy is effective as of Jan 01, 2022
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please contact us via our official email [email protected]
1 – How we collect your information
Gunstar Labs collects some information from you when you: (a) create an account; (b) get a subscription to play our games; (c) play our games or use game-related services; (d) make a purchase within our Services; (e) create user-generated content; (f) watch advertisements within our Services; (g) sign up for a newsletter; (h) contact Gunstar Labs customer service and take part in technical-support sessions; (i) enter a contest, event or sweepstakes, or participate in a challenge held by Gunstar Labs; (j) chat with other users of the Services; (k) signal interest in participating in a playtest; (l) share or contribute to our social media channels and other community channels, including forums; or (m) apply for a job.
2 – Information we collect
Gunstar Labs collects only adequate and relevant information limited to the purposes defined hereunder.
a – Information you provide us
Contact information (such as your name and email address)
Your age
Your gender
Your birthdate
Your username and password
Profile information (such as a profile picture)
Information that you provide when seeking help from our customer service (such as chat logs, contact details such as your phone number and email address if necessary to resolve your request, and customer support tickets)
Other information you provide us (such as information used to identify a lost account)
b – Information we automatically collect directly from you when you use our Services
Information about your game progress and activity
Information about your interactions with other players
IP address and device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
Information about your device (such as device name and operating system, browser information, including browser type and the language you prefer)
Information we collect using cookies and similar technologies (Note: You can refer to our Cookies Policy to learn more about opting out of such technologies)
General geolocation information
Precise geolocation information (GPS), if you configure your device location settings
Gunstar Metaverse player ID
c – Information we obtain from our partners (advertisers, others publishers, distributors, billing partners, ad network providers)
Information that we receive if you decide to connect to a Blockchain wallet network (such as MetaMask Wallet address or Game Center)
Information from billing and distribution partners (if you make in-game purchases via exchange Tokens)
Information (such as IPs, Device IDs) we may receive from other partners, which we use to place / send you advertising
3 – How we use your information
Under normal circumstances, we only collect personal information from you when:
we have a legal obligation to collect and process personal information from you
we have your consent to do so
we need the personal information to fulfill a contract with you and provide you with the Services, such as customer support services, bug and service-error detection, and fraud prevention
the processing is in our legitimate interests (when we serve and measure the effectiveness of advertising or marketing campaigns, analyze your gaming activities, protect and improve our products and services) and not overridden by your rights, or when we have a legal obligation to collect personal information from you
We primarily use the information to provide you with a better gaming experience, but we also use your information, both individually and combined, as follows:
To operate our business and to enhance your gaming experience, including to:
provide you with the Services that are suitable for your age and compliant with the applicable laws of your country of residence
provide gaming experiences that you may like and functionalities you have subscribed to
track your use of the Services to help us learn more about your gaming activities and understand your preferences and tendencies, so that we can personalize your experience, provide you with in-game offers and notifications that are tailored to you, and otherwise enhance your gaming experience
facilitate sharing on social networks
register your participation in a contest and contact you in the event of a prize
organize and ensure the proper management of events (e.g. registering your participation in an event, granting access to an event, prize delivery)
offer you the opportunity to take part in playtesting (game tests)
protect against cheating, crime or fraud, or for other security reasons
identify and fix bugs and service errors
use it for administration, analytics, research, and optimization
compile statistics
To provide you with support, communicate with you and respond to any requests or questions you have submitted through our customer support.
To personalize our communication with you, including to:
handle your subscription to, and opting-out of, our newsletters
contact you to promote our Services and contests we may offer
send you, with your prior consent, promotions or marketing materials (we will provide you with the opportunity to opt out of receiving such materials in the future)
offer in-game surveys
provide you with advertising that better suits your interests and profile and is age-/gender-appropriate and targeted to your general location
serve and measure the effectiveness of advertising
collect any personal information you may disclose through messages you choose to send to another user or defined group of users through our message, chat, post or other in-game functions, as well as to collect necessary personal information belonging to the user(s) you are contacting, in order to facilitate communication (Note: We will never collect any information sent outside of the functionality of our Services, including through emails or text messages)
personalize your content and offers
For some of the purposes described above, Gunstar Labs may use and perform analytics. Analytics information supports business analysis and operations, allows product development, improves products and Services, personalizes content, provides advertising, and makes recommendations.
4 – How we retain your information
Gunstars retains, uses and stores your information as long as you are playing our games or using our Services, and also for the period necessary to fulfill all the purposes described in this Privacy Policy. We want to inform you that a longer retention period could be required to resolve disputes, or answer regulatory or police requests. In such cases, the collected information will be used and stored until the request is closed.
5 – How we share your information
With Gunstar Labs entities
In order to operate the Services, your personal information may be transferred to local Gunstar Labs branches or entities, subsidiaries, processors or third parties located worldwide as described.
With third parties
We use third-party services that have limited access to your information for specific purposes, such as administration, analytics, optimization, advertising, prize delivery, marketing assistance, customer service, and data analysis. They assist us with our operations. Such third parties are authorized to use your information for these purposes only.
If you decide, while using our Services, to use social sharing features such as “Share” or “Like” on Facebook or other third-party social network sites, this may allow the sharing and collection of personal and non-personal information both to and from such third-party social networks. You should visit the policies of such third parties for more information about their information collection practices.
With authorities
We reserve the right to report to law enforcement agency activities that we, in good faith, believe to be illegal. We will investigate or take action to counter illegal activity, suspected abuse or unauthorized use of the Services, or to protect the property or safety of others. We may also disclose your information if required by any law or court order worldwide, if the information relates to actual or threatened harmful conduct. In that case, we will consider applicable local laws, the nature of the order, as well as the legitimacy and proportionality of your information.
6 – Security and confidentiality of your personal information
We have implemented security measures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information collected through the Services. We take, and force applicable third parties to take, reasonable precautions to protect your personal information against loss, misuse, unauthorized disclosure, alteration, and destruction. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee the security of your information and do not assume any responsibility for the unauthorized use of, or access to, your information that is under our control.
7 – Children
We encourage parents and guardians to teach their children about privacy and how their information may be used on the Internet. Children should never disclose their name, address or phone number, or any personal information, without their parents’ or guardian's prior permission.
We consider a user to be a child if they are under the age of 13, unless more stringent regulation applies in their state of residence.
If we consider that any of our Services are directed at users under the minimum legal age required in their country of residence, we can block such users from using the Services or from providing information and/or limit the collection of information from such users as described below in more detail.
No personal information should be submitted to Gunstar Labs by users under the minimum legal age required in their state of residence. We apply the following limitations to personal information collection for a user that is not of the minimum legal age required in their state of residence.
Such a user cannot:
display their real name or any information in the games
access the chat, leaderboard, forums, SNS (Facebook, Game Center, etc.)
subscribe to newsletters
use any other feature where users could appear under their real names
With respect to such a user, we will prevent the collection and use of their precise geolocation data and display to them contextual advertising only (excluding any behavioral advertising).
Children can be invited to take part in testing our games (playtests) with their parents' or guardians’ authorization and/or their parents' or guardians’ physical presence being required depending on the state where the playtest is conducted.
Parents must exercise their privacy rights for their children. Please refer to the "Your rights" section of this Privacy Policy.
8 – Your rights
We ask that you keep the information that you provide to us updated.
You represent and warrant that all information you provide us is true and correct, and relates to you and not to any other person.
You can exercise your rights at any time and ask Gunstar Labs for access to, or rectification or erasure of, your information.
Please note that other third parties (CEX or Blockchain platforms) may be controllers of your information.
Please note that game functionality, Services and features can be affected by your actions. Some of your information and its processing is mandatory for Gunstar Labs to provide the Services.
Your actions may force Gunstar Labs to cease providing the Services. When the conditions below apply, your game will be reset:
If you make harmful to Game progress, game data by intention
If you use any third-party tools cause bugs, issues, problems to the game & game Services
If you ask for the modification of this mandatory information, we may not be able to continue to link the game or game Services to you.
If you request limitations to processing that are mandatory for Gunstar Labs, or you object to such processing (in which case, we may not be able to provide you with the game or game Services).
If you withdraw your consent or ask for the deletion of your information.
If you withdraw your consent or ask for the deletion of your information, we will not use or process your information anymore but we will store it to answer regulatory or police requests. We also reserve the right to retain an archive of such information for a commercially reasonable time to ensure that its deletion does not affect the integrity of our data; and we further reserve the right to retain an anonymous version of such information.
To preserve the confidentiality of your information, we must be able to correctly identify you. For this reason, please provide us with a copy of an official document to prove your identity. This copy will be safely destroyed within two months of your request being received and closed.
Our team will look into your request and answer you within one month, unless your request requires further investigation. You’ll be specifically informed if that is the case.
9 – Third-party services
The Services may link to external sites that are beyond our control. This Privacy Policy only covers the way we treat personal information and non-personal information we collect on the Services. By accessing any external sites, you agree to the privacy policies of those sites. Please understand that external sites may have different policies with respect to the collection, use and disclosure of your personal information. We have no control over, and are not responsible for, the privacy practices of such third parties.
Therefore, you are encouraged to review the privacy policies of all third-party services. Without limiting anything in the following section, we are not liable in any way for the actions, inactions or policies of any external services.
10 – Changes to our Privacy Policy
We reserve the right to change this Privacy Policy at any time. In the event that we make material changes to this Privacy Policy, they will be re-posted in the "Privacy" section of our websites and apps with the date the modifications were made indicated at the top of the page. Therefore, please review this Privacy Policy from time to time so that you are aware when any changes are made to it. Your continued use of the Services after such change(s) constitutes your acceptance of any such change(s), and if you do not accept any changes, you may choose not to use the Services or opt out by sending us appropriate notice. If you would like further information about any recent changes made, please send your request to [email protected] and include “Information about Changes” in the subject line.
11 – Legal disclaimer
We do not represent or warrant that our Services will be available at all times, or that your use of the Services will be uninterrupted or error-free. We are not responsible for your ability to access the Services or matters beyond our control. This Privacy Policy is governed by the laws of your country of residence. Any dispute arising from the use of the Services shall be submitted to the competent courts of your country of residence.
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